Servicing

Servicing & Maintenance

Aquaflame Systems is dedicated to supporting you every step of the way. Our specially equipped service department offers a complete maintenance solution for most types of micro welding and flame polishing equipment. Aquaflame is able to service all makes of microflame equipment from all manufacturers.

Note: Aquaflame equipment should be serviced every 4000 hour in order to achieve optimal performance and longevity

What’s the process for getting
my machine fixed?

The machine is assessed and a binding free of charge service estimate is provided before carrying out the work. Once you have provided us with the go ahead our professional and fully trained engineers complete the service and return the equipment in full working order. Full records are kept of all machines for future reference and our work is backed up with a 12 month service warranty.

Can I loan a machine whilst I wait
for my repair?

Loan machines are available if booked in advance to help you maintain production while your own machine is being serviced. Turnaround is normally 5 working days. Our customer care policy is to provide a friendly service, to work effectively to resolve your query and to always keep you informed. Please also be aware that we can arrange collection by our own carriers.

Can I get genuine spare parts for AQF?

Genuine Aquaflame spare parts and consumables are held in stock for next day delivery in the UK. View all our accessories and for additional parts that are not listed you will need to contact us.

Preparing an AQF for return to our centre

To avoid damage during transit, it is very important to pack machines correctly that are being returned to the Aquaflame Service Centre. Please follow the following instructions very carefully. The cell containing the caustic solution within the main unit must be emptied. This is best done with a siphon purchased from us or from any large chemist.

Do not attempt to siphon by mouth

The solution must be disposed of very carefully with plenty of water down an industrial sink or drain. You are advised to wear protective gloves and wash hands thoroughly if they come in contact with the solution.

Cut of a piece of the black neoprene tubing, bend over and using a cable tie or piece of wire secure the folded piece of tubing. This will create a plug, which can be placed over the gas outlet to prevent any small quantities of fluid left in the machine from leaking out.

It is advised that you send your Booster/Atomiser and torch for testing along with your machine. The Booster must be emptied of MEK or any other contents and both openings sealed by placing the neoprene tube that normally connects the Booster with the machine over the openings so that it creates a loop from the gas outlet to the gas inlet. This will prevent any residual fuids from leaking out.

The machine must then be very strongly packaged in a robust box with plenty of packing. Ideally use the packaging that was used when the machine came from the factory.

PLACE PLENTY OF PACKING UNDER THE MACHINE.

Place on small pallet if available. Mark clearly on the box which way up the box should be to make sure the couriers do not turn the machine upside down – the machine is very bottom heavy.